The News-Press just published an article in the business section of today’s paper in regards to our 25th anniversary celebration. I was pleased that they mentioned the fun events that we created with the community and the impact that we have been making with the philanthropic work we do. I can’t believe that our 25th has come and gone! The next opportunity awaits…the questions are already being asked: How can we make an even bigger difference in our community with the work that we do? What new events can we create to showcase our creative talent and reach new clients? How high can we set the design bar for new work? What difference can we make in our lives and our clients lives in the next 5 years?

All good places to start…any thoughts for us?

Then

Now!

Whoa, I had no idea that when I invited 100 clients and our staff to see the premier of Iron Man II that there would be jewelry references! Okay the real deal about Palladium:
It is in the platinum family and is priced on the daily price index with silver, gold and platinum.
In the last two years we have been using Palladium more and more in our custom designs when clients want the look of platinum but the price of white gold! Yes, the price of Palladium is actually less than gold and when we create rings using the precious metal, we are thrilled by the white polish and tension of the material. The metal is hypo-allergenic and does not contain any nickel as does 14k and 18k white gold. Many folks are sensitive to white gold because of the nickel in the alloy. While we don’t use Palladium to create mini-nuclear fusion reactors, we are recommending it to more clients as an  alternative more reasonably priced, white precious metal. The price for our custom designs will be at or less than 14k white gold when we use Palladium. Because it is in the Platinum family, it requires additional labor to finish the piece. Now, if you have designs for a mini-reactor, give us a call and we will be glad to prototype it for you!

Just got back from the In-store Magazine Smart Show in Chicago at Navy Pier. This was the second year for the show and it was all they had promised. I was especially thrilled as I was interviewed Saturday morning by Terry Chandler, who is the  national executive director of the Diamond Promotion Service. Terry asked questions as to why and how we are a cool store and what best practices I could elaborate on. This followed a similar format from last year with a greater amount of retailers attending the interview. After a quick 45 minutes (where does the time go when elaborating on oneself?) many jewelers stayed after to ask particular questions. I clearly remember a day when it was me hungering for any tips that could enlighten the mysteries of the retail business. The rest of the day was spent haunting the show and checking out new designers (so much stuff looks alike and not exciting) and perusing a few rocks, pearls and other seminars. Climbed exhausted onto the bus for the hotel ride and my quiet room. Too quiet, so down to the gym and the exercise bike. I keep forgetting that the downtime is critical for me to let my mind wander and let creative thoughts flow. I was surprised by the calm and eerie silence in the gym (unlike my house after work) and how my mind reviewed the day at the show and the highlights of the seminars with the best tips rattling around in my head…definitely need to do more of  this. On Sunday I presented my seminar on the opportunity of philanthropic giving to boost your bottom line. A large seminar ended upstairs and tons of jewelers flooded my area and took up seats…I was ready with my first ever powerpoint presentation that Sara had assisted me with and I really wound up using it as an outline for my session. I was pleased to see how incredibly receptive everyone was and how easily the info flowed along with the prompting slides. I was besieged with questions and people understood that what I was talking about was not a strategy on how to manipulate charities but an organized plan for mutual success for both parties. The difference between the two is critical and the key in obtaining the results that we have experienced. Check out the video where some of us coolstore owners wrap up the day in a general, recap conversation. I have also included a clip of the showfloor to illustrate how the show is laid out.

The organizers did a brilliant job of creating seminar spaces on the showfloor where jewelers could wander into an ongoing seminar, listen for awhile or longer and then stroll back out onto the floor and continue hunting. There were areas for interviews, seminars, Peer-to-Peer experiences and marketing seminar areas…. Folks did not have to wander out of the show and into the back catacombs of Navy Pier to find the seminar rooms. Really well done. Thanks to Cindy Chandler, head of show education for inviting me to share some things that work for us and that might work for others. I also want to thank many of the jewelers I met who were kind enough to share their thoughts with me about what they are doing to improve their store at home. Thanks to Lucette and Seth Belenky of Belenky Brothers in Soho, NY for a great lunch and many awesome ideas. I look forward to seeing you both on my next trip to Manhattan!  I can safely say that I returned from the Chicago show distinctly smarter and a little poorer.

Our very good friends and celebrity rare gem dealers, Simon and Laurie Watt were in town this past weekend on a somewhat, false pretense. We had originally arranged for them to be in town for a special dinner we were having at the gallery for WineFest high bidders but, alas, schedule malfunctions. Simon and Laurie still wanted to come (not to mention the already scheduled flight from Sri Lanka) and were very willing to meet with clients that wanted to experience and view outrageous colored gems. My wife Sheri and I were able to enjoy their company at dinner the night before and retell tales of the Tucson gem show and other fun stories from the road and their exotic travels. I was surprised by the large number of clients that came to the gallery and the insightful questions that were asked as we ooohed and aaahed over amazing, rare gems. Brazil, Tanzania, Madagascar, Nigeria, Afghanistan and the United States were well represented in the spectacular stones on display.

Most jewelers don’t have the opportunity to see what these veteran dealer/collectors have in their bag. I have had the great pleasure of their acquaintance since Laurie stuck her foot in my gallery door (as I tried to close it on her) 24 years ago. We both recognized our mutual passion for colored jewels and immediately struck-up a friendship and business relationship. Along the way, both of our businesses grew and so did our trust and admiration for each other. It has been satisfying over the years to be able to say to a smug stone collector who has wandered in asking, ” Would you happen to have a bi-colored, shield-cut, Fire Opal from Brazil available?” and being able to pick up the phone and provide two for viewing the next day…One thing our clients should know is that it is just as important for us totreat our vendors with honesty, consideration and trust as our clients. Based on our long-held relationship with Simon and Laurie, I could call them and have a $500,000 stone delivered within a few days to show a client, on trust alone (more than likely, they would rather fly down and ogle the gem together and then share a fun meal afterwords). They have also connected us with unique and pioneering jewelers, like ourselves, from across the country so we can share successful ideas and gems together. One morning during their last visit, Simon and I were on a local news show explaining about rare gems and after the cameras went to commercial we were inundated by the entire station crew who wanted to see and know more about the stones. The attached photos show a small example of the exceptional gems in their bag and it is always fun to watch a client’s desires towards particular colors. The electric reds of Nigerian Rubellite, the stunning neon blue of Cuprian Tourmaline from Africa and the luscious orange of Mexican Fire Opal were all on the table. Simon and Laurie’s vast knowledge about locale, treatments and subtleties of cut are always a pleasure to hear and see. A big thanks for their gracious visit and a bigger thanks to those clients who expressed an interest in learning more about the rare gem world!

What a fun and entertaining auction! Our participation began when Hannah Pelle (Cameron’s wife) and Lee Golden asked if we would be willing to raise the stakes of their auction by offering a FireLight Diamond ring as the auction’s top item. We had to make sure that Norman Love thought it was as good an idea as we thought and with his blessing, we were off and running. Lee, Marrietta Mudgett and their committee did a brilliant job of pulling together silent and live auction items that were attractive and within most folks pocketbooks. One of our staff couldn’t contain himself and fell in love with the auction puppy, a gorgeous little Llasa Apso female from Pet Kingdom. When the furious bidding was over, Peter was the proud, new Papa. (I finally wound up with her but that is another story) Our FireLight Diamond ring came up for bid and started at 2,500 dollars. The auctioneers Mike Cannington and Jay Severson did an awesome job of talking the piece up and with a little help from Cameron and I, extolling the virtues of the FireLight chocolates, the bidding heated up. The winning bidder promptly turned to his beautiful date and asked her to marry him! I’m not sure who was more stunned, the crowd or her…With a big smooch and hug she said yes to thundering applause from the rest of us. The evening ended on a high note and Hannah even gave Cameron his bidding paddle back..Congratulations from all of us at Mark Loren Designs to the winning couple and may their marriage be as exciting and spontaneous as their engagement!

I am commenting on the accompanying video of some massive geode specimens that Sheri and I saw in Tucson at the gem shows. It is common to see spectacular crystal specimens on display and we would always see them along highway I-10 as you headed south through the downtown. These huge amethyst, citrine and clear quartz geodes are usually on display in their sawdust filled coffins of crated wood, slightly tilted back like dead gunslingers in front of the mortuary in the old west. The video shows an incredible 15 foot tall behemoth that came from some location in South America (sometimes you get the real story for the price of a cup of coffee and a burrito) and is encrusted with beautiful, tiny amethyst crystals along the entire interior. The other geode is displayed as the largest of its kind in the world and you could fit a child’s birthday party inside.
Many of these tremendous crystal specimens are from caves or pockets of rock that are buried in clay. We sell large, architectural mineral specimens but these are a whole different world! The beauty of these is mirrored with the problems of shipping and installation. I remember when we first started selling them and I had to rent a forklift to get them off the shipping truck…that’s when I realized the difficulty many of the vendors face when they bring them to shows. The other minor detail is that when they are shipped, the dealer does NOT certify them to arrive to you in one piece. If they should crack, split, chip or separate during shipping…tough cookies. Many galleries and museums will arrive with their own truck and packing materials to insure safe arrival. Imagine one of these rarities in your courtyard at home or in your entrance foyer with subtle lighting, accenting the sparkling crystals….and overhearing your guests question, How big do these things get…?

Sheri and I have just returned from the world’s largest gem show and we are completely stoned from looking and buying stones! I have been attending the Tucson gem shows for almost 28 years and have seen many changes over the last decade. I also use the word “shows” literally as there are approximately, 16 different, independent shows around town. There are fine gem shows that require 20 different forms of ID before you are allowed in ( not to mention a DNA sample, credit check, background check, confidentiality agreement, firstborn and Facebook check) and fossil shows, mineral specimen shows, bead shows and tool shows…
Most of the shows and tents are owned by promoters who gather exhibitors together by like material, countries, ethics and/or industry association and brownie baking ability. The finest location is the American Gem Trade Show (who also sponsor the International Spectrum Jewelry Design Competition) at the Convention Center. I have added video of this show looking down upon the trading floor and revealing the huge scope of exhibitors. Imagine trying to shop this behemoth with any kind of budget..The first day in Tucson found us here and quickly greeting, perusing and buying with the best one-of-a-kind gem dealers in the world! ( scored some of the most gorgeous “Souffle” pearls available) Sheri and I then moved on across the street to the mammoth, GJX gem show which is housed in a highly secured tent that Ringling would envy. After more blood, DNA and body cavity searches we were on the prowl for elusive and rare precious goodies. Later, back to the hotel to soak our feet in the hot spa and pass out.(I have discovered the Gem show inverse ratio theory…the more your feet hurt, the worse the gems look.) The next day is always the most fun because the initial buying pressure has been released and we are cruising through shows that are also open to knowing members of the Tucson public. We have to continually mention to vendors that we own a business and that we want a “trade” price, not the price for Billionaire, desert ranchers and Pro golfers..
One of the downfalls of Gem show modernization is that many hip, cool vendors that we used to find in incense filled alleys, puffing on hash hookahs in oriental carpet, mini-casbahs are now in climate controlled mega-tents with NO atmosphere or hookahs. The sense of discovering an independent miner, fresh from his mine in Arizona’s Superstition Mountains, behind the Wendy’s parking lot with his pickup filled with rough slabs of killer geodes, is gone. No longer does one have to wander 10 miles in the desert to find a porta-potty or saguero cactus to hide behind…Country Club style potty trailers behind barbed-wire (for your security) are the norm. Sheri is pretty happy about these changes (the potty ones) but we both miss the bazaar, flea market atmosphere that characterized the Tucson gem shows. Speaking of characters, we also miss the easy going, independent, eclectic, neurotic, stoned, hippy folks who were everywhere! There is still the cool, 150 year old earth momma who walks up and “tunes” your aura with her “singing” bowl of “virgin” quartz. (I’m still not clear what qualifies quartz as “virgin”?) I have also included video of some of the amazing spheres, skyscraper sized crystals and acre-sized tables loaded with pearls that are scattered about.
We have also learned and coached others in the survival tactics of bottled water procurement. By the time you are thirsty (or hungry) it’s too late and the fatal migraine has set in. Of course the constant guzzling of water means repeated trips to the “potty behind barbed-wire” so keeping your sense of direction as to where you last saw the exit to “the real world” is paramount. Sheri and I have considered becoming professional, gem show tour consultants, but figure the hazards and stress on the clients would be too great…enjoy the video and please stop by the gallery and allow me to play “show & tell” with many of our new Tucson treasures!
Mark

I came across an article yesterday that resonated with me in a way that required I pay closer attention. I enjoy writing and blogging but find the time required to actually gather my thoughts in a cohesive manner and then two-finger type them, takes effort. The article that grabbed me in Entrepreneur magazine was about the new world of video-blogging and how technology has made the opportunity of communicating thoughts, ideas and concepts visually a facile reality. Here at Mark Loren Designs it’s all about the visual experience and revealing the intricate world that we create/design every day. I have included an example in this blog post of myself working on the most incredible opal I have ever seen or held!

This past Xmas we had the singular opportunity to design and create a brooch/pendant for an amazing client who loves gifting his beautiful wife with jewelry pieces made from gems they have collected for many years. Gems that were purchased decades ago and are no longer available or even seen! This opal weighed over 200cts and was heart shaped with mesmerizing flashes of green/orange/blue colors. We then surrounded the opal with 90 (yes 90!) green Demantoid garnets from Russia. Demantoid garnets have an unbelievable flash to them and resemble green diamonds. We pre-set the garnets and then laser-assembled them together around the frame of the opal. The video shows me doing the final trimming of the prongs and setting the opal. Opal behaves like glass when you are setting it and loves to chip and flake with the slightest, unwarranted, pressure. Difficult for me to describe in words but the attached video is pretty cool to watch. Most jewelers have never seen a fine opal this large, let alone watched one being set! I’m anticipating the chance to bring you more of the “behind-the-scenes” creating that inspires us at the gallery. Feel free to post back or email with ideas of things you would like to see or are curious about. We are also in the process of setting-up a “Ustream” web camera on our jeweler’s bench so that we can schedule with you when your diamonds or gems are being set and you can log in and watch! Cool right? You can also stop in the gallery and watch in-person with a glass of wine or fresh-made martini in hand. (By the way, I’m typing this blog, on a plane, with my new net book that my awesome staff gave me for Xmas! You guys are the best and it’s an honor for me to create with you…Mark)

Sheri, myself and a few special guests attended the “Philanthropists of the year” luncheon at Quail West on Monday. It was an incredibly well organized event and Kelly Burns was our terrific MC. I was amazed at who was in the crowd and how many folks and clients we knew. At our table we had invited longtime clients as well as new clients/friends who have been incredibly supportive of our work. I don’t mind public speaking and Sheri would even say that I love it but, I was not sure how to address the honored crowd who were there to award us with a big “thank-you”. Fortunately, other honorees went first and while their comments were gracious I was still wondering what would come out of my mouth when our turn came. Gulfshore Life had prepared a cool video with the photos I had sent them (not being sure what they were going to do with them) and I was momentarily speechless as I watched the presentation and was simultaneously introduced by our creative PR wizard, Carolyn Rogers. Standing at the microphone and looking out, I felt incredibly proud that  my mother was there to share this with us. I began by acknowledging my parents yet, I felt alone, as if there should have been a crowd standing with me and passing our award back and forth. I realised that my staff should have been there as well and I acknowledged them for giving me the opportunity to further our creative vision in a much bigger way than I could do alone. It’s funny how time slows when you are at the podium, not reading from notes and you have to say something that is appropriate and hopefully gracious, while not being pompous. Luckily, my heart took over and the emotion of joy that we experienced from our Mother’s Day event and all the grateful stories we had heard, choked me up and made me pause. I was able to share how special we felt by not being just a “retailer” but by assisting our clients in communicating their love for another with our jewelry designs. I know that coming from that context in what we do, differentiates us from the retailers in our business who think it’s just about the numbers. I’m so proud to be able to work and design with very creative staff who realise what it’s really about.

I have been subconsciously ignoring the fact that my business’s 25Th anniversary was approaching. I didn’t want to recognize the reality of how much time has passed since I first began this endeavor. When Gulfshore Life magazine asked me to submit photos that tell my story of our progression til now, I wasn’t sure what to send them. The jewelry designs tell most of the story, I thought to myself and yet, many crucial moments along the way started to reappear in my mind: The very early days of almost zero jewelry in the showcases, begging vendors to extend me a nominal amount of credit, begging banks to do the same, working horrific hours late into the night, struggling to understand the financial reports that my awesome CPA Gail Markham tried to explain to me and wondering why I never seemed to get ahead, getting called by the alarm company at 4am and arriving at the gallery to find the windows smashed or a hole bashed through the wall, paying for and installing our first computer and not understanding how the hell the thing worked at all, attempting to go on vacations only to find out hurricanes were heading our way and returning before the vacation ever started, swallowing my anger and urge for retribution when other lazy jewelers would copy our original designs, the frustration of trying to train apprentice jewelers who had no aptitude for the work, burying my ego and pride when I needed to make a wrong customer right…and many more. Precious memories have also been cascading in:  Our first Gallery opening party, new clients coming in by referral, designing new pieces with amazing gems and materials, designing pieces for my parents, having vendors seek us out to open business relationships, my staff surprising me with fun birthday parties, late night work sessions when my friends would stop by and crack open the fine wine to keep me company, doing fun commissions for Bob Rauschenberg and the long philosophical conversations with him over ping-pong and champagne, my first national Spectrum award, discovering the joy in creating charitable works with partners like Patty Berg, having my dog Sapphire with me sleeping under my workbench, developing an ongoing jewelry education by attending trade shows and asking a bazillion questions, meeting wonderful local bankers who appreciated our relationship, getting my first line of credit, grasping what the hell my financial statement was telling me, being a judge for a national jewelry design competition,  splurging on a laser welder when no one had one, excited that people actually wanted to come to our event parties, meeting my wife in a business networking group, having good clients become great friends, meeting the President of the United States, finally being able to pay back friends and family that had loaned me money to start my business, being on “Extreme Home Makeover” for my first gallery manager when their home was rebuilt, watching my talented staff win national design awards, moving into our own building, seeing my jewelry in a book of master jewelry designers…and many more. I can’t escape the reality of time passing when a handsome young couple comes in for an engagement ring and I was the one who had designed their parents engagement ring! I’m reminded of the Rabbi’s story of a little boy who comes upon a stone-cutter hammering away upon a huge rock.The stone-cutter is bathed in sweat and his arms are rippled with strong muscles. He watches the man strike the hammer to the chisel for many blows and then suddenly, the rock separates. The boy congratulated the mason on his mighty last blow. The stone-cutter thanked the boy, took a swig of water and replied “yes and the previous 5,000  blows were just as important as the last one”… Let the party begin….